FAQ & Help Center
Find answers to commonly asked questions below. If you can't find what you're looking for, feel free to contact our support team.
Once your order is processed (usually within 1-2 business days), you will receive a confirmation email with a tracking link. Global shipping typically takes 5 to 15 business days. You can use the tracking link to see the real-time status of your delivery.
If you need to update your shipping address, email, or phone number, please contact us immediately at Info@vibesshope.online. We can only make changes if your order has not yet been processed and dispatched from our warehouse.
To request a refund, please email our sales support team at Sales@Vibesshope.online within 14 days of receiving your item. Please include your order number and the reason for the return. We will provide you with the return shipping address and instructions.
We accept all major credit cards (Visa, Mastercard, American Express) as well as modern digital wallets like Apple Pay and Google Pay. All transactions are securely processed through Stripe.
Yes, we ship globally! However, please note that international orders may be subject to customs duties or import taxes upon arrival in your country, which are the responsibility of the customer.